Dispute Resolution

Emjay Insurance Brokers Pty Ltd subscribe to the Insurance Brokers Code of Practice and are committed to ensuring we respond to disputes both transparently and promptly.

At Emjay we have a documented internal dispute resolution process in accordance with the requirements of our AFS Licence.

Emjay subscribe to the Australian Financial Complaints Authority (AFCA) which is an external dispute resolution service. All of our clients have access to this service in the event that they believe a complaint has not been satisfactorily dealt with by us.

AFCA can be contacted at:

Street Address: Australian Financial Complaints Authority, Level 12, 717 Bourke Street, Docklands 3008

Mailing address – Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Ph – 1800 367 287

Fax – 03 9613 6399

Email – info@afca.org.au

Website – www.afca.org.au

Lodging a complaint

All complaints regarding our service should be in writing and directed to:

Peter Manastirovski
Emjay Insurance Brokers Pty Ltd
Suite 3, Level 19, 227 Elizabeth Street
SYDNEY NSW 2000

Phone: 02 9796 0400
Fax: 02 9790 7017

or

Email: compliance@emjayib.com.au

If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the AFCA.