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  • Contact us today on 02 9796 0400 or complete the form below for advice.

Emjay Insurance Brokers Pty Ltd subscribe to the Insurance Brokers Code of Practice and are committed to ensuring we respond to disputes both transparently and promptly.

At Emjay we have a documented internal dispute resolution process in accordance with the requirements of our AFS Licence.

Emjay subscribe to the Australian Financial Complaints Authority (AFCA) which is an external dispute resolution service. All of our clients have access to this service in the event that they believe a complaint has not been satisfactorily dealt with by us.

AFCA can be contacted at:

Street Address: Australian Financial Complaints Authority, Level 12, 717 Bourke Street, Docklands 3008

Mailing address – Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Ph – 1800 367 287

Fax – 03 9613 6399

Email – info@afca.org.au

Website – www.afca.org.au

Lodging a complaint

All complaints regarding our service should be in writing and directed to:

Jeff Murdoch
Emjay Insurance Brokers Pty Ltd
Po Box 548
BANKSTOWN NSW 1885

Phone: 02 9796 0400
Fax: 02 9790 7017

or

Email: jeff@emjayib.com.au

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to Financial Ombudsman Service (FOS). They may be contacted at:

Financial Ombudsman Service Australia
GPO Box 3, Melbourne, VIC, 3001
Toll Free: 1800 367 287
Email: info@fos.org.au

Website: www.fos.org.au

If you require further information about any of these procedures please don’t hesitate to contact us on 02 9796 0400.

Our Location

Our offices are conveniently situated at 2 locations in Sydney.

Norwest

Suite 610, 2-8 Brookhollow Avenue Norwest NSW 2153

Get Directions

02 9796 0400

02 9790 7017

Sydney

Level 19, 227 Elizabeth Street, Sydney, NSW 2000 Australia

Get Directions

02 9796 0400

02 9790 7017